juliet Privacy Policy
This page describes what we collect when you use juliet and how we keep that data protected. We at juliet collect personal information during account signup, deposit processing, and gameplay to comply with Indonesian financial regulations and provide secure service. Your data is encrypted, stored securely, and never sold to third parties.
Our juliet platform processes identity information (name, national ID number, address), financial details (payment method, transaction history), and gameplay records (bets, results, account balance). We use this information for account verification, fraud prevention, regulatory reporting, and service improvement. We do not share your data with marketing partners or advertisers.
This policy applies to all users accessing juliet through Android, iOS, or desktop browsers. If you have questions about how we handle your data, contact our support team through the app or website.
What data we collect on our juliet platform
When you create a juliet account, we collect your full name, national identity number, date of birth, phone contact, and email address. This information is required for KYC (Know Your Customer) verification under Indonesian financial law. We verify your identity against government records to prevent fraud and money laundering.
During deposit and withdrawal, we collect payment method details — your bank account number, e-wallet identifier, or QRIS code. We record every transaction: deposit amount, timestamp, payment method used, and confirmation status. This transaction history remains on your juliet account for seven years to comply with regulatory retention requirements.
When you play games on juliet, we record your gameplay data: bets placed, game outcomes, winnings, losses, and account balance changes. We also collect technical information: your device type (Android, iOS, desktop), browser version, IP address, and approximate location (city level, not street address). This technical data helps us detect fraud and optimize our juliet platform performance.
We collect cookies and similar tracking technologies when you access juliet through a browser. Cookies store your login session, language preference, and account settings. We do not use cookies to track you across other websites.
How we use your data on juliet
We use your identity information to verify your account during signup. Our KYC process compares your provided details against government records and sanctions lists. Once verified, we retain your identity data to prevent account takeover and detect suspicious activity.
We use your payment information to process deposits and withdrawals. When you deposit via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or mobile banking, we confirm the transaction and credit your juliet balance. We retain payment records to reconcile accounts and investigate disputes.
We use your gameplay data to calculate your account balance, settle bets, and generate your transaction history. We also analyze gameplay patterns to detect fraud — for example, if your account suddenly shows unusual betting behavior or withdrawal requests inconsistent with your typical activity, we flag it for review.
We use your technical data (IP address, device type, browser) to prevent unauthorized access and detect account compromise. If your account is accessed from an unusual location or device, we may require additional verification before processing withdrawals.
Third-party processors and data sharing on our juliet service
We share your data with payment processors to confirm deposits and process withdrawals. When you deposit via local payment or online payment, those companies receive your transaction details to complete the transfer. We do not control how payment processors use your data — review their privacy policies separately.
We may share your data with Indonesian financial authorities if required by law. For example, if we detect suspicious activity suggesting money laundering, we report it to the Financial Transaction Reports and Analysis Centre (PPATK). We also comply with court orders and regulatory investigations.
We do not sell your data to advertisers, data brokers, or marketing companies. We do not share your gameplay history or account balance with third parties except as required by law.
Our juliet servers may be located outside Indonesia. Your data may be transferred to and stored in other countries. By using juliet, you consent to this international data transfer. We apply the same encryption and security standards regardless of server location.
Your rights regarding data on juliet
You have the right to access your data. Log into your juliet account to view your identity information, payment history, and gameplay records. You can download your transaction history through your account menu.
You have the right to correct inaccurate data. If your name, address, or contact information is wrong, contact our support team to update it. We will verify the change before applying it to your account.
You have the right to request deletion of your data after your juliet account is closed. We retain data for seven years to comply with financial regulations, but after that period, we securely delete it. If you request deletion before seven years, we may retain data if required by law.
You have the right to object to certain data processing. For example, if you do not want us to use your data for fraud detection, contact our support team. However, we may continue processing if required by law or to protect our platform.
Security and data protection on our juliet platform
We encrypt all data in transit using TLS (Transport Layer Security) and at rest using AES-256 encryption. Your password is hashed and salted — we never store it in plain text. Our support team cannot see your password even if you contact them.
We limit access to your data to juliet employees who need it for their job. All staff sign confidentiality agreements. We conduct regular security audits and penetration testing to identify vulnerabilities.
If we discover a data breach affecting your juliet account, we notify you within 72 hours via email and in-app message. We also report the breach to relevant authorities as required by law.
Despite our security measures, no system is completely secure. We cannot guarantee absolute protection against all attacks. If you suspect unauthorized access to your juliet account, change your password immediately and contact our support team.
Cookies and tracking on juliet
We use cookies to store your login session, language preference, and account settings. These cookies expire after 30 days of inactivity. You can delete cookies through your browser settings, but this will log you out of juliet.
We do not use cookies to track you across other websites. We do not share cookie data with advertisers or analytics companies outside our organization.
Our juliet app on Android and iOS does not use cookies but may use similar technologies (such as local storage) to maintain your session and preferences.
Data retention and account closure on juliet
We retain your identity information and transaction history for seven years after your juliet account is closed. This retention period complies with Indonesian financial regulations. After seven years, we securely delete your data unless legal obligations require longer retention.
If you request account closure, we process any remaining balance as a withdrawal to your original payment method. We then mark your account as inactive but retain your data for the seven-year period.
If we close your account due to fraud or policy violation, we may retain your data indefinitely to prevent account reopening and protect our platform.
Policy updates and contact information for our juliet privacy practices
We may update this privacy policy from time to time. We notify you of material changes via email and in-app message. Your continued use of juliet after an update constitutes acceptance of the new policy.
If you have questions about our privacy practices, contact our support team through the juliet app or website. We respond to privacy inquiries within 5 business days. You can also submit a formal data request or complaint to our compliance team.
Our juliet platform operates under jurisdiction-restricted access. We provide services only where local law permits. Users in Jakarta, Surabaya, Bandung, Medan, and other supported regions are subject to this privacy policy and Indonesian data protection law.