julietLegal Notice
Our juliet platform operates under jurisdiction-restricted access. We do not offer our services in jurisdictions where online wagering is prohibited. Users are solely responsible for verifying that their access to and use of juliet comply with the laws of their own jurisdiction. This legal notice outlines our service availability, account eligibility requirements, and regulatory framework.
We at juliet collect and process user data under Indonesian financial regulations and anti-money-laundering requirements. Our account verification (KYC), deposit confirmation via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, and withdrawal review procedures reflect these obligations. We are committed to data security and regulatory compliance across all supported regions.
This page addresses key legal aspects of using our juliet service. For detailed account terms, visit our Terms & Conditions page. For privacy details, see our Privacy Policy. If you have legal questions or compliance concerns, contact our support team through the juliet app or website.
Service availability and jurisdiction notice
Our juliet platform is available only in jurisdictions where local law permits online gaming and wagering activities. We do not offer our services in jurisdictions where online wagering is prohibited by law. Users bear full responsibility for determining whether access to juliet is legal in their own location.
We operate our juliet service under Indonesian regulatory frameworks. Our account system, payment processing, and customer support are designed to comply with Indonesian financial regulations, including anti-money-laundering (AML) requirements and know-your-customer (KYC) verification standards. Account holders in Jakarta, Surabaya, Bandung, Medan, and other supported regions access our platform under these same regulatory obligations.
If you are uncertain about the legal status of online gaming in your jurisdiction, consult local legal counsel or your local regulatory authority before creating a juliet account. Accessing our platform from a jurisdiction where it is prohibited may result in legal consequences for which we bear no responsibility.
Account eligibility and user responsibilities
To open a juliet account, you must meet several eligibility requirements. First, you must be of legal age to participate in online gaming according to your local jurisdiction's law — we do not specify a fixed age threshold, as this varies by region. Second, you must be a resident or authorized user in a supported jurisdiction. Third, you must not be subject to sanctions, restrictions, or prohibitions imposed by your local government.
You warrant that all information you provide during juliet account creation — including your name, identity number, date of birth, and contact details — is accurate and truthful. We rely on this information to comply with KYC requirements and prevent fraud. If we discover false information, we may close your account and forfeit any balance.
You are responsible for maintaining the confidentiality of your juliet account login credentials. Do not share your password with anyone. We will never request your password via email, chat, or phone. If you suspect unauthorized access to your account, contact our support team immediately.
By creating a juliet account, you acknowledge that you have read, understood, and agree to comply with all applicable laws governing online gaming in your jurisdiction.
Regulatory compliance and data handling on juliet
Our juliet platform complies with Indonesian financial regulations, including requirements for customer identification, transaction monitoring, and suspicious-activity reporting. During account creation, we collect your national identity number, verify your address, and confirm your phone contact. This information is encrypted and stored securely on our servers.
We use your account data solely for account management, fraud prevention, regulatory compliance, and service improvement. We do not sell your data to third parties for marketing purposes. However, we may share your information with relevant authorities if required by law or court order.
Our juliet platform maintains standard security practices including encryption, secure password storage, and access controls. However, no system is perfectly secure. We do not warrant absolute protection against all security threats. You use juliet at your own risk.
During major holidays such as Idul Fitri, Idul Adha, and Imlek, our verification and compliance team operates on extended schedules. Account approvals and regulatory reviews may take longer during these periods, but we prioritize processing to minimize service disruption.
Payment processing and financial obligations
Our juliet platform accepts deposits and processes withdrawals through nine payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Deposits are processed according to each payment method's standard timeline. E-wallet deposits typically confirm within minutes; bank transfers settle within 1–2 hours during business hours.
Your juliet deposits are held in a unified account balance covering all games and markets. We do not charge deposit fees; your bank or e-wallet provider may apply their own charges. Once a deposit is confirmed, it is non-refundable except in cases of error (such as duplicate transactions), which we handle through our support team.
Withdrawals are subject to our standard review process, typically taking one business day, to verify consistency between your identity, payment method, and account activity. Once approved, funds are processed according to your payment method's standard timeline. We do not process withdrawals to payment methods other than the one used for deposit, except in exceptional cases approved by our compliance team.
Limitation of liability and dispute resolution
Our juliet platform and all content are provided "as is" without warranties of any kind. We are not liable for indirect, incidental, or consequential damages arising from your use of our platform — including loss of profits, lost data, or business interruption. You use juliet entirely at your own risk.
If you dispute a transaction, withdrawal, or account action, contact our support team through the app. We investigate disputes within 5 business days. Our dispute decision is final and binding. Any legal claims arising from your use of juliet are governed by Indonesian law, and you agree to resolve disputes through our internal process first.
We reserve the right to suspend or close any juliet account at our discretion if we determine it violates our terms, poses a regulatory risk, or breaches applicable law. In such cases, we process remaining balance as a withdrawal, subject to our review procedures and any regulatory obligations.
Privacy and data protection on our juliet service
We collect your personal information during account creation and maintain it for as long as your juliet account is active, plus seven years after closure (to comply with regulatory retention requirements). Your data is encrypted and stored securely. We do not use your information for marketing unless you have explicitly opted in.
You have the right to request access to, correction of, or deletion of your juliet account data, subject to regulatory retention obligations. To make such a request, contact our support team through the app. We respond to data requests within 30 days.
For detailed information about how we collect, use, and protect your data, refer to our Privacy Policy page. That document provides comprehensive details on our data-handling practices, cookie usage, and your privacy rights.
Contact and legal inquiries
If you have legal questions, compliance concerns, or need to report a regulatory issue related to our juliet platform, contact our support team through the in-app messaging system or website contact form. We monitor legal inquiries during standard business hours, Monday through Friday, except major holidays.
Our juliet team reviews legal matters within 5 business days and responds with relevant guidance or escalation to our compliance department. For urgent matters, mark your inquiry as priority in the support system, and we will prioritize your request accordingly.
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