julietFrequently Asked Questions

When you register on juliet, we collect your full name, email address, mobile phone number, date of birth, and national identity number during signup. During KYC verification, we ask you to upload a copy of your government-issued ID (such as your national identity card or passport) and a recent proof of address (such as a utility bill or bank statement dated within the last three months). Some users in Jakarta, Surabaya, Bandung, and Medan may also be asked to provide a selfie holding their ID card for additional verification. Our compliance team reviews these documents within one to two business days. Once verified, you unlock the ability to deposit, withdraw, and play all games on juliet. If your documents are rejected, we send an email explaining the reason and invite you to resubmit.

On the juliet login page, tap or click "Forgot your password?" below the password field. Enter your registered email address, and we send a password reset link to that email within a few minutes. Open the link in your browser, enter a new password (at least eight characters, including letters and numbers), and confirm it. Your new password takes effect immediately. Log in with your new password on any device — Android app, iOS browser, or desktop. Your username remains the same; only the password changes. If you do not receive the reset email, check your spam or junk folder, or contact our support team to verify your email address is correct in our system.

We offer support through in-app messaging (available in the Android app and iOS browser), a web contact form on our website, and email. Open the juliet app or website, locate the Help or Support menu, and tap to open the chat system. You can describe your question or issue, and a support team member responds during standard business hours (Monday through Friday, excluding major holidays). Response time is typically within one business day. For urgent account security concerns, such as unauthorized access or suspicious activity, contact support immediately and we prioritize your request. You can also reach us by email at the address provided in the [[legal/|Legal Notice]] page, though in-app support usually receives faster response.

After your KYC verification is approved, log in to juliet and navigate to the Deposit section. Select your preferred payment method: local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or online payment. Enter your deposit amount, confirm the payment details, and follow the app's instructions. If you choose e-wallet, mobile banking, or local payment, you are redirected to your e-wallet app to confirm the transaction. Once confirmed, the funds transfer to your juliet balance instantly (usually within minutes). Your transaction history appears in your account under the Transactions tab. For first-time deposits, some users are asked to verify a small test deposit before larger amounts are allowed. This is a fraud-prevention measure and does not incur additional charges.

When you request a withdrawal on juliet, our compliance team reviews your request to verify that your account activity is consistent with your profile and that no suspicious patterns are detected. This review typically takes one business day. Once approved, we send the funds to your registered bank account or e-wallet. Transfer time depends on your bank or payment provider — most withdrawals to online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet settle within a few hours, while bank transfers to mobile banking, local payment, online payment, or e-wallet may take up to one business day. During peak periods (such as around Idul Fitri or Idul Adha), processing may take slightly longer. You can track your withdrawal status in the Transactions section of your juliet account.

Our juliet sportsbook covers major football leagues and tournaments globally. We list Liga 1 (Indonesia's top division), Piala Indonesia, Piala AFF (Southeast Asian Championship), Premier League, Champions League, World Cup qualifying rounds, and major international tournaments. For each match, we offer multiple market types: match winner (home, draw, away), total goals (over/under), both teams to score, Asian handicap, first-half and second-half results, and correct score predictions. Beyond football, juliet also covers badminton, MotoGP, and other sports depending on the season. Esports markets include Mobile Legends, Free Fire, and PUBG Mobile tournaments. Our live-dealer section offers blackjack, roulette, baccarat, Dragon Tiger, and other table games from professional studios. Slots include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways.

Our juliet platform periodically offers welcome bonuses to new players and loyalty bonuses to existing account holders. Bonus terms vary by campaign and are always displayed in our Promotions section before you claim them. A typical welcome bonus is a percentage match on your first deposit, subject to a maximum amount. Bonuses carry wagering requirements — you must play through the bonus amount a certain number of times before you can withdraw the bonus plus winnings. Terms apply to all bonuses; read the full terms before claiming. Bonuses may be restricted to certain games (such as slots only or live-dealer tables only) and may expire if not used within a specific time period. If you have questions about a specific bonus, contact our support team and we explain the exact conditions.

All data transmitted between your device and juliet's servers is encrypted using TLS (Transport Layer Security). Your password is never stored in plaintext — we use cryptographic hashing to protect it. Your national identity number, payment details, and transaction history are encrypted both in transit and at rest on our servers. We do not share your personal information with marketers, advertisers, or third parties, except as required by law (for example, reporting suspicious activity to financial authorities in compliance with Indonesian regulations). Our support team members have limited access to your data and are bound by confidentiality agreements. We conduct regular security audits and penetration testing to identify and fix vulnerabilities. If we discover a data breach affecting your account, we notify you within 72 hours via email and in-app message and report it to relevant authorities.